Frequently Asked Questions
Everything you need to know to bring harmony to your home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy for home decor?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products sustainably sourced?
Yes, we prioritize eco-friendly materials and ethical manufacturing. Most of our textiles are made from organic cotton, and our wooden furniture is sourced from FSC-certified forests.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Zen Shop items?
Each product comes with specific care instructions. Generally, we recommend gentle cleaning with natural soaps and avoiding direct sunlight for delicate fabrics to maintain their longevity.