Returns & Exchanges
At The Zen Shop, we want your home to be a sanctuary of peace; if a piece doesn't bring you tranquility, you can return it within 30 days of delivery for a full refund or exchange. Please ensure items are in their original, unused condition and packaging to maintain the harmony of our inventory.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully repack your items in their original boxes with all protective padding to ensure they remain undamaged during transit.
Ship with Care
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing